Our people

Developing a highly engaged, customer-focused, innovative and agile workforce is key to our continued ability to deliver revenue management services for the Victorian community.

Our People, Culture and Capability Strategy ensures we deliver on our strategic goal to encourage and develop excellence in our people. A diverse, engaged, safe and respectful workplace is essential to our vision of being recognised as one of Victoria’s best performing organisations.

In 2022–23:

  • We employed 870 people (807 full-time equivalent).
  • Our staff completed an average of 25.5 learning hours.
  • We implemented actions from our Gender Equality Action Plan, Diversity and Inclusion Plan and Disability Action Plan.
  • We released a series of new recruitment videos highlighting why people would want to work at the SRO.

807 full-time equivalent staff 2022–23    712 full-time equivalent staff 2021–22

People and performance

As a leading government employer, we continue to demonstrate strong performance against key benchmarks.

The annual People Matter Survey provides an overview of our performance in relation to our people and benchmarks this performance against other organisations in the Victorian Public Service (VPS). The comparator group comprises a range of other VPS organisations, including major departments.

Our performance is consistently above the VPS average on key metrics, including:

  • staff engagement (72% for the SRO, compared to 67% for the VPS comparator group)
  • staff satisfaction (77% for the SRO, compared to 66% for the VPS comparator group)
  • organisational integrity (76% for the SRO, compared to 66% for the VPS comparator group)
  • recommended place to work (82% for the SRO, compared to 65% for the VPS comparator group).

72% staff engagement SRO 2022-23    67% staff engagement VPS 2022-23

77% staff satisfaction SRO 2022-23    66% staff satisfaction VPS 2022-23

76% organisational integrity SRO 2022-23    66% organisational integrity VPS 2022-23

82% recommended place to work SRO 2022-23    65% recommended place to work VPS 2022-23

Developing our people

We support and maintain our high-performing workforce through strategies to build performance and progression, staff development and comprehensive health and wellbeing initiatives.

More than 43% of our workforce remains employed with us for 10 or more years, compared to a VPS average of 24%.

We recognise the commitment and loyalty of our long-serving staff with our dedicated service awards. This year, we celebrated 7 people who reached 40 years of service, 2 with 30 years, 21 with 20 years and 12 with 10 years.

43% 10 years’ service or more SRO    24% 10 years’ service or more VPS

We also offered 472 internal career opportunities (68 promotions, 100 transfers and 304 higher-class duties). In 2022–23, our turnover was 8.43% for permanent staff who chose to pursue other opportunities.

In the People Matter Survey, satisfaction with career development rated 84% among our staff, compared to 78% for the VPS comparator group.

472 internal job opportunities 2022–23    571 internal job opportunities 2021–22

Our diverse workforce

We continue to implement actions from our Gender Equality Action Plan, Diversity and Inclusion Plan and the Disability Action Plan to promote a diverse and inclusive workforce.

We measure our diversity and inclusion achievements through our participation in surveys such as the People Matter Survey, as well as human resources data.

  • 18% of respondents to the People Matter Survey identified as being born overseas.
  • 14% of respondents to the People Matter Survey were 55 or older.
  • 54% of our leadership and management positions were held by female employees.
  • 56% of our workforce were female.
  • In the People Matter Survey, inclusion was rated 84% compared to 78% for the VPS comparator group.

We also strengthened our commitment to gender equality in 2022–23, providing sexual harassment education, reviewing our parental leave guidelines, commissioning salary gap analysis and sharing resources to promote gender equality.

In addition, we employed 2 trainees through the Yes Disability program. Both trainees are completing a Certificate IV course in Business.

Learning and development

We provided significant professional development programs and continued to refine our online learning platform.

In 2022–23, staff completed an average of 25.54 learning hours (against a target of 20), plus on-the-job training in important areas including tax-technical study, occupational health and safety, cybersecurity and privacy protection.

We provided 23,213 hours of training and delivered 8 compulsory learning modules.

One major achievement in the learning and development space was developing a virtual mentor tool using decision-making software, which has optimised internal processes, freed up staff resources and increased learner engagement. This new tool is now being considered by revenue offices in other jurisdictions.

In the People Matter Survey, 69% of our staff agreed that we place a high priority on learning and development compared to 55% in the VPS comparator group.

Health and safety

Our workplace safety benchmarks align with the Safe Work Australia measures.

There were no new claims in 2022–23, against a target of 3. Our WorkCover premium rate is 0.4186%.