Working for our customers

We invest in our people and our technology to continually enhance our customer services, and we are committed to making it easier for people to understand and comply with the legislation we administer.

Our aim is to leverage our expert skills and experience in administering Victoria’s taxes, duties and levies to assist in developing policy, issuing private rulings, providing excellent customer assistance and support, and delivering comprehensive customer education resources.

Key points
242,967 phone calls received
47,826 emails managed
8,738 completed contact centre surveys
82% customer satisfaction
1,455 private rulings and exemption decisions issued