Strategic goals

Our purpose

To provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.

Our vision

To be recognised as one of Victoria’s best performing organisations.

Our guiding principles and values

Principle 1: Agility — We are responsive to the needs of government and customers.

Principle 2: Connectedness — We feel a strong sense of belonging.

Principle 3: Consistency — We treat all of our people and customers consistently.

In addition, we embrace the VPS values of:

  • Respect
  • Integrity
  • Accountability
  • Responsiveness
  • Impartiality
  • Leadership
  • Human rights.

Our strategic goals

  1. Deliver fair and efficient revenue management services
  2. Encourage and develop excellence in our people
  3. Provide an excellent customer experience
  4. Modernise our technology
  5. Maximise customer compliance.
Strategic goals
Deliver fair and efficient revenue management services; encourage and develop excellence in our people; provide an excellent customer experience; modernise our technology; maximise customer compliance